Returns & Warranty – POEMGRIEF

At POEMGRIEF, we believe your home deserves nothing less than exceptional craftsmanship and lasting elegance. That’s why we stand behind every piece of upscale home decor and furnishings with a clear, customer-first returns and warranty policy—so you can shop with peace of mind.

Returns Policy

  • 30-Day Return Window – Return any item within 30 days of delivery, no questions asked.
  • Condition – Items must be unused, in original packaging, with all tags, labels, and accessories intact.
  • Process – Initiate your return by contacting our support team with your order number and reason for return.
  • Refunds – Once your return is received and inspected, we’ll process your refund to your original payment method. Please note: shipping charges are non-refundable.

Warranty Coverage

All POEMGRIEF home decor and furnishings come with a limited warranty, depending on the product category, covering defects in materials and workmanship.

Our warranty includes protection against:

  • Flaws in construction, stitching, or material integrity
  • Issues with finishes, print quality, or structural durability

This warranty does not cover:

  • Normal wear and tear, such as fading, minor surface abrasions, or natural aging
  • Damage caused by improper use, accidents, or unauthorized modifications
  • Failure to follow care instructions or use of non-recommended cleaning products

How to Claim

To begin a warranty claim, please send us your proof of purchase, clear photos of the issue, and a detailed description of the defect.

Depending on the case, we may offer:

  • A replacement of the affected item
  • Repair guidance or technical support for minor imperfections
  • Coordination with certified local service partners for complex repairs

Need Assistance?

Our dedicated support team is here to help—anytime, anywhere. For questions about returns, exchanges, or warranty claims on your POEMGRIEF home furnishings, visit our Contact Us page today. We’re available at support@poemgrief.com or by phone at +441604740219. Your satisfaction is our promise, effective as of 2026-10-10.